Refund and Returns Policy
Thank you for shopping with Spandex! We strive to ensure that you are completely satisfied with your purchase. Please read our Refund and Returns Policy below for detailed information on returns, exchanges, and refunds.1. Returns and Exchanges We accept returns and exchanges under the following conditions:
Eligibility: To be eligible for a return or exchange, the fabric must be in its original, unused condition with no alterations, cuts, or damage. Fabric must be returned within 14 days of receipt. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately at [email@example.com] with your order number and a description of the issue. We will arrange for a replacement or refund.Non-Returnable Items: Due to the nature of our products, we cannot accept returns or exchanges for fabrics that have been cut or used. This policy helps us maintain the highest quality standards for all our customers.2. Return Process To initiate a return:
Contact Us: Email us at [support@spandexstore.com] with your order number, the reason for the return, and any supporting documentation or photos if applicable. Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return the fabric. Pack and Ship: Carefully pack the fabric in its original condition, including any tags or labels, and ship it back to us using a trackable shipping method. You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.3. Refunds Refunds will be processed as follows:
Processing Time: Once we receive and inspect the returned fabric, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Refund Amount: The refund amount will be for the cost of the fabric only. Shipping and handling fees are non-refundable.4. Exchanges If you wish to exchange a fabric for a different item:
Contact Us: Email us at [support@spandexstore.com] to initiate the exchange process. Return and Exchange: Return the original fabric following the return process outlined above. Once we receive the returned item, we will ship the replacement fabric based on your exchange request. You may need to pay any additional shipping costs for the new item.5. Contact Us For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at [
support@spandexstore.com] or visit our store for assistance.
Thank you for choosing Spandex! We appreciate your understanding and cooperation in helping us ensure the best possible experience for all our customers.
