Privacy Policy

At Spandex, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you make a purchase, create an account, or contact us, we may collect personal information including:

  • Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Payment Information

1.2 Non-Personal Information

We also collect non-personal information automatically when you visit our website, such as:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Browsing Activity (pages visited, time spent on site, etc.)

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To fulfill and manage your orders, including shipping, billing, and customer support.
  • Account Management: To create and manage your account, including login credentials and order history.
  • Customer Service: To respond to your inquiries, provide support, and address any issues or concerns.
  • Marketing: To send you promotional materials, newsletters, and special offers (with your consent).
  • Website Improvement: To analyze usage patterns and improve our website and services.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With third-party service providers who assist us in operating our website, processing payments, shipping orders, and conducting business activities. These providers are required to protect your information and use it only for the purposes for which we disclose it to them.
  • Legal Requirements: If required by law or to comply with legal processes, regulations, or requests from public authorities.
  • Business Transfers: In connection with any merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.