Refund policy

Return & Refund Policy

At [Spandexstore], customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return & Exchange Eligibility

We accept return or exchange requests within 7 days of the delivery date, provided that:

  • The item is unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, and packaging are intact.

  • The item is returned with the original invoice or order confirmation.

We reserve the right to decline any return that does not meet these conditions.

2. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Products purchased during sales or promotional campaigns.

  • Used, washed, damaged, or altered items.

  • Accessories, innerwear, or other hygiene-sensitive products (where applicable).

3. Incorrect or Damaged Orders

If you receive an incorrect, damaged, or defective item, please notify us within 48 hours of receiving your order by providing clear photos or a short video as proof.

After verification, we will arrange either:

  • A replacement at no additional cost, or

  • A full refund, depending on product availability and your preference.

4. Size Exchange

If you need a different size, you may request a size exchange within 7 days of delivery, subject to stock availability.

  • Customers are responsible for the return shipping charges when requesting a size exchange.

  • If the wrong size was sent by our team, all shipping costs will be covered by us.

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed within 5–7 business days.

  • Refunds will be issued through the original payment method or via bank transfer, where applicable.

Please note that processing times may vary depending on your payment provider.

6. Return Shipping

  • If the return is due to a change of mind or an incorrect order placed by the customer, the customer is responsible for the return shipping cost.

  • If the return is due to our error (wrong, damaged, or defective item), [Your Store Name] will bear all return shipping expenses.

7. Order Cancellation

Orders may be cancelled only before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled.

8. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

We are committed to providing prompt assistance and ensuring the best possible shopping experience for our customers.